VFIS is the largest provider of insurance, education and consulting services to emergency service organizations such as fire departments, ambulance, rescue squads and 911 centers. In 1969, we pioneered the first-ever tailored insurance package for emergency service organizations and today we continue to be a leader in the industry. We are currently staffed with many active and past first responders who have a combined 760+ years of emergency service experience, so we truly understand the needs of our clients as we serve alongside them every day.
Over the past three years, VFIS accounts have averaged above a 97% retention rate and for the past five years, our country-wide renewal rate targets have averaged less than 1.2%. We’ll serve your clients to the best of our abilities and provide rate-stability, so you can help become a trusted resource and retain clients.
Our Glatfelter Specialty Benefits program fills the gaps that traditional policies may have, and can help agents round their ESO accounts. Supplying solutions to the issues that matter to first responders, like cancer, critical illness, recruitment and retention, we know our clients pain points and have created custom coverages to meet their needs.
In select states, we also serve commercial emergency medical ambulance operations, commercial non-emergency medical ambulance operations and paratransit/non-medical transport operations through our Glatfelter Commercial Ambulance program.
We’re specialists and we work with our agents to become the same. We provide a broad variety of educational opportunities and resources to our agents, including access to a dedicated underwriter, on-site training and online portal so you can grow your book for the long-term.
We understand the value of our partnerships. That’s why we’re willing to get on sales calls, explain our coverage advantages and work together to bind business. Glatfelter programs boast retention level percentages in the 90s, with some reaching as high as 98 percent! This allows our brokers to focus on growing new business rather than keeping it, while we do the rest.
We offer a Most Valuable Producer (MVP) loyalty program to provide dedicated agents with the benefits and rewards they deserve, including co-branded marketing materials, co-op advertising, early-access to programs and an invitation to our legendary annual MVP Conference.
According to the Better Business Bureau, 93% of American adults said that a company’s reputation for honesty and fairness is extremely important to them. We’ve built our programs around the unique needs of our clients, and we serve these industries with the highest integrity, responsiveness and dedication to the best outcomes possible.